When you sign up for a HomeLava.com account you are indicating that you agree to the policies and terms we've published in our online Knowledgebase.
Here are some of the most important information that you must be aware of before you place orders:
- HomeLava.com sends goods to you from China. As such, you (or the consignee) are IMPORTING. In many countries this means you will be liable for import duties and other taxes. It's your responsibility to find out about this, and your responsibility to pay the taxes/charges on receipt of the items. Dropshippers: please inform your customers about this in advance.
- Generally most of the couriers can not deliver to PO box.So please offer us an street address.
- We strongly recommend you order samples before proceeding with large orders.
- Customers need to return faulty items to us in China. Sometimes the returning shipping cost is refundable if we find a mistake was made by us. The cost of shipping replacement products is covered by HomeLava.com
Please also take the time to read the full HomeLava.com Terms And Policies documents online in our Knowledgebase.
-When the order has been delivered, please sign for the parcel first. If there's any question, please contact the customer service to solve the problem. We won't refund the cost of the product and the freight for the case that customers neither contact our customer service nor sign for the parcel if there's a problem, which leads to the return of the packages. Thanks for your understanding.