PayPal FAQ

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PayPal FAQ
The common PayPal questions and answers are here, we recommend you check the PayPal hosted help pages for further information or send us an email, well be happy to assist you.
How do I exercise my right to PayPal Buyer Protection?
If you don't receive your item or the item is significantly different from its description from our page you are covered by PayPal Buyer Protection . This covers up to the full purchase price plus original shipping charges. We recommend you contact our customer service in the first instance and only use this after talking to us.
An item is covered by PayPal Buyer Protection if:
. You purchase the item on Homelava.
. You use PayPal to pay for the item.
. You correspond with the us the situation by using the email
. You file only one claim per PayPal payment.
. You open the case no later than 45 calendar days from the date of your PayPal payment and – if you need to – escalate it to a claim no more than 20 calendar days after you open your case.
. You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.
How do I contact PayPal Customer Service?
PayPal encourage email contact however if you would like to speak with someone form PayPal contact details are below.
You can contact PayPal customer service at the toll-free contact numbers below:
Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481
Personal Accounts: 1-402-935-2050
PayPal UK: 0870 7307 191
They are open between the following hours:
-4:00 AM PDT to 10:00 PM PDT Monday through Friday
-6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday


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