Shipping Information:
Total Delivery Time = Processing Time + Shipping Time
* Processing time differs from category to category.
* We partner with major international shipping companies like DHL, UPS, FedEx and USPS / Royal Mail to offer two shipping methods:
Express Shipping: 8-10 business days
Standard Shipping: 10-12 business days
* We will do our best to provide you with accurate shipping times for your package, but please note that the times are estimates only.
* The definite shipping method varies with the product weight, size, destination country and other special circumstances.
Customs & import duties:
Your order may be subject to import duties, taxes, or customs fees levied by your country.
These charges (if any) are the buyer's responsibility. Please check with your local customs office for more information. For customers in the US and UK, we offer Delivered Duty Paid (DDP) shipping – meaning you will not be charged extra duties. For other destinations, please refer to our
VAT/Duties Policy.
Payment Information:
We accept the following methods of payment:
--PayPal
--Credit Card
30 Days Return policy
Your support and affirmation is our biggest goal.
We want you to shop at Homelava.com with 100% satisfaction. We are committed to providing you with an enjoyable shopping experience. We offer three types of return scenarios: General Return (buyer's remorse), Defective Return (quality/issues), and Unfree Return (special fragile items). Please match your situation accordingly. Our experienced customer service team will assist you with a convenient return or replacement.
You have the right to return the item within one month after the product being delivered for the reason not because of the product itself. All returned products must be totally new, and keep our original tags and original packaging. In that case,
You are responsible for the return shipping cost and any corresponding customs duties for non-quality issues.
The original shipping fee (paid when placing the order) will not be refunded.
If the product is defective, damaged or wrong, you can return the product to us in 30 days without shipping fee and you’ll get a full refund. But please contact our customer service firstly. And please provide clear pictures or videos of the defective, damaged or wrong product. So that we can give you a refund or replacement product depend on it. More Details.
Some items cannot be returned, including:
● Made-to-order items (Product Detail indicate customization)
● Installed or clearly used items
● Items outside the
30-day return time-frame (from the date of receipt)
● Final sale items marked as non-returnable
● Without original packaging, or serious damage to the original packaging
One Year Warranty
HomeLava warrants that most products (unless stated otherwise on the product page) will be free from defects in materials and workmanship for a period of one year from the date you receive your order (delivery date). This warranty applies to normal household use and does not cover damage caused by accident, misuse, unauthorized modification, or normal wear and tear. More Details.